In Roberts' crisis framework, which option represents the first practical action to begin support?

In Roberts' crisis framework, which option represents the first practical action to begin support?

• A. Providing immediate therapy
• B. Assessing the client’s immediate safety
• C. Referring out
• D. Establishing contact

Answer: (D)

Establishing contact is the starting point in Roberts’ crisis intervention because it creates the first line of connection with the person in crisis. When you reach out and greet the client, you begin to build rapport, convey safety and availability, and set the tone for collaboration. This initial contact reduces the person’s anxiety and opens a channel for them to share what’s happening, which is essential before you can assess needs or plan next steps.

Without establishing contact, you can’t effectively determine safety, identify the immediate problems, or decide on appropriate supports. Providing therapy immediately isn’t appropriate in a crisis because the focus is on stabilization and connection first, and referrals aren’t helpful if you haven’t established rapport and gathered essential information. Establishing contact lays the groundwork for the subsequent steps in the crisis intervention process.